Privacy Policy

This Privacy Policy describes how Axishomecraft (“Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or use our services at https://axishomecraft.com (the “Site”) or otherwise communicate with us regarding the Site and related services (collectively, the “Services”). “You” and “your” refer to you as the user of the Services, whether a customer, visitor, or other individual whose information we collect.

Please read this Privacy Policy carefully.

1. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices, legal, or regulatory requirements. We will post the revised policy on the Site, update the “Last Updated” date, and take any additional steps required by law.

2. How We Collect and Use Your Personal Information
We collect personal information to provide and improve our Services, communicate with you, comply with legal obligations, and protect our rights. The information we collect depends on how you interact with us.

3. Information We Collect

3.1 Information You Provide Directly

  • Contact details: name, address, phone, email
  • Order details: billing and shipping address, payment confirmation
  • Account information: username, password, security questions
  • Customer support communications

Providing some information is optional but may limit your ability to use certain features.

3.2 Information We Collect Automatically

  • Usage data via cookies, pixels, and similar technologies, including device type, browser, IP address, and interactions with our Site and Services.

3.3 Information from Third Parties

  • Vendors and service providers such as Shopify, payment processors, and advertising partners may provide information to us to support service delivery and marketing.

4. How We Use Your Personal Information

  • To fulfill orders, process payments, manage your account, and handle returns or exchanges.
  • To send marketing communications and personalized advertisements (with your consent where required).
  • To prevent fraud and maintain security.
  • To respond to customer inquiries and improve our Services.

5. Cookies and Tracking Technologies
We use cookies and similar technologies to power and improve the Site, remember your preferences, and analyze usage. You can manage cookies via your browser settings, but disabling cookies may affect Site functionality. We recognize Global Privacy Control (GPC) signals and will honor opt-out requests related to data sharing and targeted advertising accordingly.

6. How We Share Your Information
We may share your information with:

  • Service providers supporting our business (e.g., payment processors, shipping partners).
  • Business and marketing partners for advertising purposes.
  • Affiliates within our corporate group.
  • Legal authorities as required to comply with laws or protect rights.

7. Third-Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

8. Children’s Privacy
Our Services are not intended for children under 18, and we do not knowingly collect information from children. Parents or guardians may contact us to request deletion of any such information.

9. Security and Data Retention
We implement reasonable security measures but cannot guarantee absolute security. We retain personal data as long as necessary to provide Services, comply with legal obligations, or resolve disputes.

10. Your Rights
Depending on your location, you may have rights including:

  • Accessing your personal data
  • Correcting inaccurate data
  • Requesting deletion or restriction of processing
  • Opting out of sale or sharing of data for advertising
  • Withdrawing consent where applicable
  • Receiving your data in a portable format

Requests can be made via the contact details below. We may verify your identity before processing.

11. Complaints
If you have concerns about our privacy practices, contact us. You may also file a complaint with your local data protection authority.

12. International Data Transfers
Your data may be stored and processed outside your country of residence, including in the U.S. We use appropriate safeguards such as Standard Contractual Clauses for transfers from Europe.

13. Contact Us
If you have questions or wish to exercise your privacy rights, please contact us at:
Email: service@axishomecraft.com
Phone: +852 8432 0851
Business Address: UNIT 1021, BEVERLEY COMMERCIAL CENTRE, 87-105 CHATHAM ROAD SOUTH, TSIM SHA TSUI, KOWLOON, HONG KONG

Axishomecraft is the data controller of your personal information as defined by applicable data protection laws.